Refund policy

Return Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it.

There are certain situations where refunds are not granted
- Books sold with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your Paypal account or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your Paypal or bank account again.

If you still have not received your refund yet, please contact us at Lumexpor@hotmail.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged due to our error.
Sometimes for other reasons. If you want to exchange it for another item, send us an email at Lumexpor@hotmail.com

Shipping
To return your product, you should mail your product to: Mundial Company sprl, 29 place Matteotti, 7100 La Louvière, Belgique

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.